Shipping & returns

Who you are buying from

Chog Lacrosse is a team store operated by Valor Thread Company, Inc. ("Valor Thread Company", "we"). Valor Thread Company is the seller of record for every order: it makes the goods, takes payment through its Shopify checkout, ships the order and handles any problem with it.

Email sales@valorthreadcompany.com or call (253) 208-5310 (Monday to Friday, 9 am to 5 pm Pacific). Registered office: Valor Thread Company, Inc., 1007 Main St, Sumner, WA 98390.

Shipping

Allow 5–7 business days for us to make your order, then 2–5 business days in transit. Orders ship from Viera, Florida (7760 Allure Dr, Melbourne, FL 32940) to addresses in the United States with tracking, and you get a shipping confirmation with the tracking number by email. Items in one order ship together.

The shipping charge is calculated on the cart and shown at checkout before you pay; we do not add handling fees. We currently ship within the United States only.

Pricing and payment

Prices are in US dollars. Sales tax, where it applies, and the shipping charge are added at checkout and shown before you pay; there are no other fees. Checkout is handled by Shopify and accepts major credit and debit cards, Shop Pay, Apple Pay and Google Pay. You pay in full at checkout; nothing is billed later.

Returns and exchanges

Because every item is produced for your order, we cannot accept returns or exchanges for a change of mind, or for size or colour choices. Please check the garment brand and sizing in the product description before ordering.

Defective, damaged or wrong items

If something arrives misprinted, damaged in transit, or not what you ordered, email sales@valorthreadcompany.com within 30 days of delivery with your order number and a photo. We remake the item at no cost, or refund it in full to your original payment method if we cannot. You do not need to send the item back unless we ask; if we do, we pay the return shipping. Refunds are issued within 5 business days of our decision.

Cancellations

You can cancel for a full refund within 24 hours of ordering, before production starts: email sales@valorthreadcompany.com with your order number. After that the order is in production and the policy above applies.

Questions

Email sales@valorthreadcompany.com or call (253) 208-5310 (Monday to Friday, 9 am to 5 pm Pacific). Registered office: Valor Thread Company, Inc., 1007 Main St, Sumner, WA 98390. Include your order number so we can find it quickly.