Terms of sale

Who we are

Chog Lacrosse is a team store operated by Valor Thread Company, Inc. ("Valor Thread Company", "we"). Valor Thread Company is the seller of record for every order: it makes the goods, takes payment through its Shopify checkout, ships the order and handles any problem with it.

Email sales@valorthreadcompany.com or call (253) 208-5310 (Monday to Friday, 9 am to 5 pm Pacific). Registered office: Valor Thread Company, Inc., 1007 Main St, Sumner, WA 98390.

Made to order

Everything on this store is produced after you order it, in Viera, Florida. Product pages name the blank garment or cap (brand and style) and the decoration method so you know what you are buying. Garment colours on screen are a close match, not an exact one; printed colours can differ slightly from the preview.

Prices and payment

Prices are in US dollars and can change without notice, but the price you see at checkout is the price you pay. Sales tax and shipping are added at checkout and shown before payment. Payment is taken in full at checkout through Shopify.

Your order

An order is accepted when we email the order confirmation. We may decline or cancel an order if a product is unavailable, a price was listed in error, or we cannot verify the payment; in that case you are refunded in full. You may cancel within 24 hours of ordering for a full refund, before production starts.

Shipping, returns and defects

Production takes 5–7 business days and US shipping 2–5 business days. Because goods are made to order, we do not accept returns or exchanges for change of mind, size or colour. Misprinted, damaged or wrong items are remade or refunded within 30 days of delivery. The full policy is on the Shipping & returns page.

Personalization and artwork

Where a product lets you enter a name, number or other text, you are responsible for what you enter and for its spelling; we print it as given. The designs on this store were created for or supplied by the team named on it and are printed by Valor Thread Company on the team’s behalf. Garment and cap brands named on product pages are the manufacturers of the blanks we decorate; they do not sponsor or endorse this store.

Privacy

We collect only what it takes to make and ship your order; see the Privacy policy for what we keep, for how long and how to ask for it to be deleted.

Law and contact

These terms are governed by the laws of the State of Washington, United States. Questions about them: sales@valorthreadcompany.com or (253) 208-5310.